topic Still no broadband in Broadband

Still no broadband

JFJP — Sat, 20 Sep 2025 09:57:06 GMT

Our activation date was the 18th September. It didn't happen and because we have no broadband we have no television due to having Sky Glass. No WIFI means we rely on our mobile data, which is limited. Sky are now saying it could be at least the 24th September before anything starts getting resolved. This is totally unacceptable. To say we are annoyed is an understatement. Have been in the phone constantly but to no avail. Unbelievable!

Re: Still no broadband

caesarome — Sat, 20 Sep 2025 12:32:17 GMT

@JFJP

Did they say what the hold up was ?

If it helps you should qualify for broadband compensation due to the delayed activation, this will be adddd to your account after your line is activated:

https://www.sky.com/help/articles/auto-compensation

Re: Still no broadband

JFJP — Sun, 21 Sep 2025 10:20:21 GMT

All they keep saying is it's an Openreach problem. I get the compensation but that doesn't solve the fact we literally have no broadband which means it's impossible to do any in our home. We have missed the rugby World Cup semi final and the Grand Prix later today, never mind just chilling as a family in the evening. Absolutely shocking service.

Re: Still no broadband

TimmyBGood — Sun, 21 Sep 2025 11:42:00 GMT

@JFJP wrote:

All they keep saying is it's an Openreach problem

If that's the case then there's not a lot an ISP can do about it.