topic Re: 2.4 devices don’t work in Broadband

2.4 devices don’t work

Debrossi — Sat, 20 Sep 2025 08:57:09 GMT

I have never had any issues with my teckin WiFi plugs, Smart Life WiFi plug sockets, Swann cameras and Ring doorbell until installing the sky max hub (white box). I had a sky engineer here yesterday for 2 hours and he left scratching his head unable to resolve the connection issues. Has anyone else been able to resolve this issue?

Re: 2.4 devices don’t work

MightyQuinn — Sat, 20 Sep 2025 09:36:10 GMT

Hi @Debrossi Have you tried temporary disabling the 5 GHz band and then trying to connect your 2.4 GHz devices? Once connected, you can enable the 5 GHx band again.

Re: 2.4 devices don’t work

TimmyBGood — Sat, 20 Sep 2025 11:48:12 GMT

@Debrossi

With a white Max Hub you may need to reduce the wireless security level from WPA3 to WPA2-PSK using the Hub settings in the My Sky app.

Re: 2.4 devices don’t work

Debrossi — Sat, 20 Sep 2025 15:47:56 GMT

Thanks for this advice however this was one of many tasks tried and it made no difference 🥴

Re: 2.4 devices don’t work

Debrossi — Sat, 20 Sep 2025 15:48:55 GMT

Yes this was tried and again failed to resolve the issue 🤨