https://helpforum.sky.com/t5/Broadband/Open-reach-problems/m-p/5091920#M519168 <P>Thank you. Might have a look at that</P> Fri, 19 Sep 2025 18:48:29 GMT Wendycharlton 2025-09-19T18:48:29Z https://helpforum.sky.com/t5/Broadband/Open-reach-problems/m-p/5091855#M519163 Openreach came out to install fibre. They made a proper mess of the installation with holes drilled and then filled and wires all over the place on my living room wall. They've also broken my CCTV. I called sky and they said contact open reach. Open reach can only be contacted via a chat bot which keeps stating there's an error and restarting. I managed to chat with apparently a person on the chat who told me to email photos the email bounced back. I also keep getting a message from the Bot saying I have to contact my provider directly as I am not an Openreach customer, I am a Sky customer and Sky must contact them to request an engineer to come out and repair the installation. I have called Sky again waited in a 45 mins queue for them to tell me this isn't not the case I must request the engineer to come back myself. The open reach bot is now closed and I have spent all day going round in circles. Does anyone have any ideas on how I can get this sorted please. I am so fed up Fri, 19 Sep 2025 18:05:19 GMT https://helpforum.sky.com/t5/Broadband/Open-reach-problems/m-p/5091855#M519163 Wendycharlton 2025-09-19T18:05:19Z https://helpforum.sky.com/t5/Broadband/Open-reach-problems/m-p/5091862#M519164 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4481392">@Wendycharlton</a>&nbsp; Best option is to raise a formal complaint to Sky,&nbsp; <A href="https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/" target="_blank">https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/</A></P> Fri, 19 Sep 2025 18:08:09 GMT https://helpforum.sky.com/t5/Broadband/Open-reach-problems/m-p/5091862#M519164 GD1 2025-09-19T18:08:09Z https://helpforum.sky.com/t5/Broadband/Open-reach-problems/m-p/5091920#M519168 <P>Thank you. Might have a look at that</P> Fri, 19 Sep 2025 18:48:29 GMT https://helpforum.sky.com/t5/Broadband/Open-reach-problems/m-p/5091920#M519168 Wendycharlton 2025-09-19T18:48:29Z