https://helpforum.sky.com/t5/Broadband/No-internet-for-over-4-days/m-p/5091866#M519165 <P>Thanks for letting me know. &nbsp;</P> Fri, 19 Sep 2025 18:10:58 GMT Elizabeth86 2025-09-19T18:10:58Z https://helpforum.sky.com/t5/Broadband/No-internet-for-over-4-days/m-p/5091698#M519136 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0245.jpeg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/113214i5E7CD6C0DF17A833/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0245.jpeg" alt="IMG_0245.jpeg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0249.jpeg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/113215i858DA69F12D57F96/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0249.jpeg" alt="IMG_0249.jpeg" /></span></P><P> </P> Fri, 19 Sep 2025 15:57:24 GMT https://helpforum.sky.com/t5/Broadband/No-internet-for-over-4-days/m-p/5091698#M519136 Elizabeth86 2025-09-19T15:57:24Z https://helpforum.sky.com/t5/Broadband/No-internet-for-over-4-days/m-p/5091701#M519137 <P>Can anyone help me. I have tried rebooting but that doesn't seem to help. We have no tv either. Life is at a standstill. 🤦🏻‍<span class="lia-unicode-emoji" title=":female_sign:">♀️</span></P> Fri, 19 Sep 2025 16:00:17 GMT https://helpforum.sky.com/t5/Broadband/No-internet-for-over-4-days/m-p/5091701#M519137 Elizabeth86 2025-09-19T16:00:17Z https://helpforum.sky.com/t5/Broadband/No-internet-for-over-4-days/m-p/5091705#M519138 <P>You need to call sky, that red light&nbsp; means&nbsp; the fibre optic cable is damaged&nbsp; somewhere&nbsp; to your&nbsp; optical network terminal box, I&nbsp; have the same setup&nbsp;</P> Fri, 19 Sep 2025 16:05:38 GMT https://helpforum.sky.com/t5/Broadband/No-internet-for-over-4-days/m-p/5091705#M519138 peter-marlow+1966 2025-09-19T16:05:38Z https://helpforum.sky.com/t5/Broadband/No-internet-for-over-4-days/m-p/5091708#M519139 <P>You are a star. Thank you so much.&nbsp;</P> Fri, 19 Sep 2025 16:08:14 GMT https://helpforum.sky.com/t5/Broadband/No-internet-for-over-4-days/m-p/5091708#M519139 Elizabeth86 2025-09-19T16:08:14Z https://helpforum.sky.com/t5/Broadband/No-internet-for-over-4-days/m-p/5091825#M519155 <P>I keep calling Sky to report the issue, only to receive an automated response that lets me know there is a known issue in the area and that they are working on it. Then, they offered me the option of receiving a text once the issue was resolved, which I did and have been doing since the issue started. However, nothing has changed, and so far, I have no timeline as to when the issue will be resolved.&nbsp;</P><P>&nbsp;</P> Fri, 19 Sep 2025 17:34:35 GMT https://helpforum.sky.com/t5/Broadband/No-internet-for-over-4-days/m-p/5091825#M519155 Elizabeth86 2025-09-19T17:34:35Z https://helpforum.sky.com/t5/Broadband/No-internet-for-over-4-days/m-p/5091833#M519158 <P>It will be down&nbsp; to open reach&nbsp; now to sort the issue , sky would&nbsp; have contacted&nbsp; them about it, you will&nbsp; just have to wait&nbsp; now i am sorry&nbsp; to say</P> Fri, 19 Sep 2025 17:41:31 GMT https://helpforum.sky.com/t5/Broadband/No-internet-for-over-4-days/m-p/5091833#M519158 peter-marlow+1966 2025-09-19T17:41:31Z https://helpforum.sky.com/t5/Broadband/No-internet-for-over-4-days/m-p/5091837#M519160 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4481269">@Elizabeth86</a>&nbsp;wrote:<BR /> <P>I have no timeline as to when the issue will be resolved.&nbsp;</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4481269">@Elizabeth86</a>&nbsp;</P> <P><SPAN>Sky normally quote 2 WORKING DAYS as a potential fix time. This is the service level agreement in the UK between ISPs and Openreach for fixing a fault as Openreach claim to be successful within that timeframe in 85+% of cases.</SPAN></P> Fri, 19 Sep 2025 17:45:38 GMT https://helpforum.sky.com/t5/Broadband/No-internet-for-over-4-days/m-p/5091837#M519160 Daniel0210 2025-09-19T17:45:38Z https://helpforum.sky.com/t5/Broadband/No-internet-for-over-4-days/m-p/5091866#M519165 <P>Thanks for letting me know. &nbsp;</P> Fri, 19 Sep 2025 18:10:58 GMT https://helpforum.sky.com/t5/Broadband/No-internet-for-over-4-days/m-p/5091866#M519165 Elizabeth86 2025-09-19T18:10:58Z https://helpforum.sky.com/t5/Broadband/No-internet-for-over-4-days/m-p/5091867#M519166 <P>Thanks for letting me know. Appreciate your help.&nbsp;</P> Fri, 19 Sep 2025 18:11:43 GMT https://helpforum.sky.com/t5/Broadband/No-internet-for-over-4-days/m-p/5091867#M519166 Elizabeth86 2025-09-19T18:11:43Z https://helpforum.sky.com/t5/Broadband/No-internet-for-over-4-days/m-p/5091921#M519169 <P>That bend looks crazy for a fibre. 90 degree bend...not even a curve.</P><P>Most likely damaged the cable</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ONT.jpeg" style="width: 999px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/113217iF3C767EBFA96D76D/image-size/large?v=v2&amp;px=999" role="button" title="ONT.jpeg" alt="ONT.jpeg" /></span></P> Fri, 19 Sep 2025 18:50:28 GMT https://helpforum.sky.com/t5/Broadband/No-internet-for-over-4-days/m-p/5091921#M519169 Sayek 2025-09-19T18:50:28Z https://helpforum.sky.com/t5/Broadband/No-internet-for-over-4-days/m-p/5092085#M519190 <P>Thanks <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> Fri, 19 Sep 2025 21:03:59 GMT https://helpforum.sky.com/t5/Broadband/No-internet-for-over-4-days/m-p/5092085#M519190 Elizabeth86 2025-09-19T21:03:59Z https://helpforum.sky.com/t5/Broadband/No-internet-for-over-4-days/m-p/5092089#M519192 <P>That should not be&nbsp; like that it should be&nbsp; like this&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000017516.jpg" style="width: 1075px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/113221i411EB41F660EE692/image-size/medium?v=v2&amp;px=400" role="button" title="1000017516.jpg" alt="1000017516.jpg" /></span></P><P> had it since January last year&nbsp;</P> Fri, 19 Sep 2025 21:06:14 GMT https://helpforum.sky.com/t5/Broadband/No-internet-for-over-4-days/m-p/5092089#M519192 peter-marlow+1966 2025-09-19T21:06:14Z