Just had Broadband installed and WIFI is underperforming

PaulD45 — Fri, 12 Sep 2025 21:28:27 GMT

Hi,

I had Sky Broadband (NOW Broadband powered through Sky) installed yesterday. The package weas the 75Mbps with a guarentee of 28Mbps. The enginer tested the broad band and said he was getting 80Mbps down and 20Mbps up. I have no idea if he was testing over Ethernet or wifi as I wasn't in the room when he ran the test.

Later the same night and throughout the day I have test on Fast.com and other speed test sites and they are all showing between3-8Mbps (depending on time) for download and about 2Mbps up.

At the time I only had my phone conected to the wifi and nothing over ethernet.

I have now connected other devices over wifi (i.e. my pc) and getting the same slow wifi speeds.

There are no other items placed around the router within 30 cms that broadcast a signal. The Router is not placed on the floor or in a cabinet. The router is open and the test were made stood right next to it as well as in another room (which is on plasterrboard seperating not brick).

This to me sounds like there is a configeration issue with the wifi or that router is not working as it should.

The Sky test has shown that I have averaged appocximately 8Mbps over yesterday and today.

Any suggestions for me?

Kind regards

Paul

Re: Just had Broadband installed and WIFI is underperforming

jamesn123 — Wed, 17 Sep 2025 11:22:21 GMT

Hi @PaulD45
If the Sky test is showing 8mbps it should have flagged it as an issue as that is below your minimum guarantee. Has it not done this?

Re: Just had Broadband installed and WIFI is underperforming

PaulD45 — Fri, 19 Sep 2025 10:27:14 GMT

I raised it with them. and they sent in an engineer out who managed to improve the condition with the limitations that were here (it's not perfect but acceptable).

Will await until full fibre broadband is avalible in the location as the perminant resolve.

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Just had Broadband installed and WIFI is underperforming

Re: Just had Broadband installed and WIFI is underperforming

Re: Just had Broadband installed and WIFI is underperforming