topic Re: Internet not working in Broadband

Internet not working

Sayee — Thu, 18 Sep 2025 23:28:53 GMT

my internet is not working . In the service checker it is showing everything is goood but internet link is down in the modem the phone is not available to check on that port and verify it

Re: Internet not working

Usman16 — Thu, 18 Sep 2025 23:38:06 GMT

We are currently having the same problem, no internet.

Re: Internet not working

Nicko72 — Thu, 18 Sep 2025 23:42:18 GMT

Same here. East London / Essex area...

Re: Internet not working

Paul739 — Fri, 19 Sep 2025 00:28:05 GMT

Wifi not working on tv

Re: Internet not working

McKenzie5 — Fri, 19 Sep 2025 00:40:22 GMT

Internet is not working. East Londn area. There is no issues on the outage in our area.

Re: Internet not working

LordofWinterfel — Fri, 19 Sep 2025 01:39:30 GMT

Internet isn't working in east London / Essex area

Re: Internet not working

Daniel0210 — Fri, 19 Sep 2025 03:45:58 GMT

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep. Hopefully it'll be back before 7.

If it's not, use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.