topic Re: Wifi dropping constantly in Broadband

Wifi dropping constantly

Nixie_92 — Thu, 18 Sep 2025 21:14:33 GMT

Ive tried all the help guides and the sky app is sayong my wifi is all good but we have had 2mbs all day and now the teles not working. The app is infuriating and this is going to stop me from working from home can anyone help. We pay for gigafast and the speeds today have been embarrassing for no issues. Nothing has cjanged in the house so its definitely not a in house set up issue

Re: Wifi dropping constantly

caesarome — Thu, 18 Sep 2025 21:32:42 GMT

@Nixie_92

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Wifi dropping constantly

Nixie_92 — Fri, 19 Sep 2025 10:38:39 GMT

Thank you called them issue with the router new one on way

Re: Wifi dropping constantly

Eoin123 — Tue, 25 Nov 2025 17:37:09 GMT

No help from Sky

justlots a conflicting advice

buy a booster

dont use a booster

skh will send a booster

increase broadband speed to 1000

dont increase speed because that won't help

im left now airing for an engineer in two days time with broadband not working