https://helpforum.sky.com/t5/Broadband/Telephone-line-query/m-p/5089805#M518795 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4479999">@Esther25</a>&nbsp; Have you recently moved from another property?&nbsp; If so did you complete a Home Move?&nbsp; You can't take you hub to another address and plug it in unless Sky have advised they have activated your service.</P> <P>&nbsp;</P> <P>a fixed line boradband service can't follow you around the network</P> Thu, 18 Sep 2025 11:24:12 GMT GD1 2025-09-18T11:24:12Z https://helpforum.sky.com/t5/Broadband/Telephone-line-query/m-p/5089797#M518789 <P>I have plugged my new hub in and connected it to telephone line.&nbsp;<BR /><BR /></P><P>do I have to activate the telephone line and can I do that via Sky?</P> Thu, 18 Sep 2025 11:20:15 GMT https://helpforum.sky.com/t5/Broadband/Telephone-line-query/m-p/5089797#M518789 Esther25 2025-09-18T11:20:15Z https://helpforum.sky.com/t5/Broadband/Telephone-line-query/m-p/5089805#M518795 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4479999">@Esther25</a>&nbsp; Have you recently moved from another property?&nbsp; If so did you complete a Home Move?&nbsp; You can't take you hub to another address and plug it in unless Sky have advised they have activated your service.</P> <P>&nbsp;</P> <P>a fixed line boradband service can't follow you around the network</P> Thu, 18 Sep 2025 11:24:12 GMT https://helpforum.sky.com/t5/Broadband/Telephone-line-query/m-p/5089805#M518795 GD1 2025-09-18T11:24:12Z