topic Re: Internet not working in Broadband https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5089139#M518684 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4365027">@Dean154</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 17 Sep 2025 21:40:44 GMT caesarome 2025-09-17T21:40:44Z Internet not working https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5089102#M518675 <P><STRONG>wifis only got 2 green lights on and 1 orange , internet isnt working&nbsp;</STRONG></P> Wed, 17 Sep 2025 20:33:04 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5089102#M518675 Dean154 2025-09-17T20:33:04Z Re: Internet not working https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5089139#M518684 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4365027">@Dean154</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 17 Sep 2025 21:40:44 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5089139#M518684 caesarome 2025-09-17T21:40:44Z