topic Re: Sky gigafast in Broadband

Sky gigafast

Nannan+Pandrea — Wed, 17 Sep 2025 16:54:42 GMT

I just recently had the sky gigafast installed as it has no WPS button IV been unable to connect it to my sky q box, I have had to connect it as if it's a different provider as that way I could put the password in instead of the WPS button, but because I have connected it that way it doesn't see my sky mini boxes and neither can I use sky max to control my devices, I have also tried to connect with ethernet cable but still have the same issue, I have been through all the various steps that sky provide and cannot make it connect as a sky hub

Re: Sky gigafast

Chrisee — Wed, 17 Sep 2025 17:02:05 GMT

@Nannan+Pandrea you do have to conne ct your main Q box to the hub using the password method. However your Q mini boxes need to be connected to the main Q box using WPS not to the hub.

Re: Sky gigafast

JimM1 — Wed, 17 Sep 2025 17:10:41 GMT

@Nannan+Pandrea Connecting older devices see the link.

sky connecting devices
https://www.sky.com/help/articles/connect-devices-to-broadband-start

Re: Sky gigafast

peter-marlow+1966 — Wed, 17 Sep 2025 17:19:21 GMT

What router do you have all routers have was button, i have sky wifi max hub and the was button is on the side

Re: Sky gigafast

peter-marlow+1966 — Wed, 17 Sep 2025 17:20:14 GMT

I also have gigafast broadband 900mps

Re: Sky gigafast

Nannan+Pandrea — Wed, 17 Sep 2025 17:23:19 GMT

I have the sky gigafast ( and it doesn't have a WPS button at all

Re: Sky gigafast

JimM1 — Wed, 17 Sep 2025 17:25:45 GMT

@Nannan+Pandrea You have to use the secure password entry to the connecting devices!

Re: Sky gigafast

peter-marlow+1966 — Wed, 17 Sep 2025 17:27:00 GMT

What colour is your hub,router? Black or white

Re: Sky gigafast

Nannan+Pandrea — Wed, 17 Sep 2025 17:28:38 GMT

It's white and cylinder shaped

Re: Sky gigafast

JimM1 — Wed, 17 Sep 2025 17:32:09 GMT

@Nannan+Pandrea Use the link select your hub, say white light and then the box for connecting sky Q.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub