topic Connection dropping, buffering & need booster in Broadband

Connection dropping, buffering & need booster

VA4 — Wed, 17 Sep 2025 13:49:52 GMT

Hi, just upgraded to fibre. The connection when watching Sky is constantly dropping since we changed over therefore it's constantly buffering which is annoying. It never did this with our previous Sky Q box, which was much better. The connection on our phones is sometimes so too. Also we have a large house so we can't connect in some rooms at the end of the house so we'll need another plug in booster. Thanks very much.

Re: Connection dropping, buffering & need booster

caesarome — Wed, 17 Sep 2025 15:19:29 GMT

@VA4

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

Re: Connection dropping, buffering & need booster

VA4 — Mon, 22 Sep 2025 16:01:13 GMT

Thanks very much.