topic Re: Webiste Incorrectly Blocked by Broadband Shield in Broadband

Webiste Incorrectly Blocked by Broadband Shield

SarahCharge — Tue, 16 Sep 2025 13:38:31 GMT

Our company website is currently being blocked by the Sky Broadband Shield.

www.coopersofstortford.co.uk

There is no good reason for this and it is causing us considerable financial damage.

I have exhausted every possible avenue trying to get somebody to look at this for us but we are now on day 5 and it is still being blocked.

Does anybody from Sky read these forums and can help us?

Thanks

Jon

Re: Webiste Incorrectly Blocked by Broadband Shield

JimM1 — Tue, 16 Sep 2025 15:10:40 GMT

@SarahCharge No, you need to call sky, get to the right people and deal with it that way!

Re: Webiste Incorrectly Blocked by Broadband Shield

Sharcuk — Tue, 16 Sep 2025 19:11:39 GMT

@SarahCharge wrote:
Hi

Our company website is currently being blocked by the Sky Broadband Shield.

www.coopersofstortford.co.uk

There is no good reason for this and it is causing us considerable financial damage.

I have exhausted every possible avenue trying to get somebody to look at this for us but we are now on day 5 and it is still being blocked.

Does anybody from Sky read these forums and can help us?

Thanks
Jon

What makes you think it's Broadband Shield blocking the site?

I have Shield turned off and the site still isn't opening for me.

Re: Webiste Incorrectly Blocked by Broadband Shield

JimM1 — Tue, 16 Sep 2025 19:23:20 GMT

@SarahCharge I have shield off using my own router and google as my DNS server, site is opening up fine! See attached when approved to view!

For you!