https://helpforum.sky.com/t5/Broadband/Wi-Fi-router-red-light-but-check-says-connected/m-p/5087670#M518311 <P>My Wi-Fi router is showing a red light permanently. I've tried to factory reset by holding the WBS button until the green light flashed. When it turned back on it went back onto a red light again. I checked the Wi-Fi connection on the sky app and it says that it's connected.</P> Tue, 16 Sep 2025 18:06:07 GMT RyanTurney 2025-09-16T18:06:07Z https://helpforum.sky.com/t5/Broadband/Wi-Fi-router-red-light-but-check-says-connected/m-p/5087670#M518311 <P>My Wi-Fi router is showing a red light permanently. I've tried to factory reset by holding the WBS button until the green light flashed. When it turned back on it went back onto a red light again. I checked the Wi-Fi connection on the sky app and it says that it's connected.</P> Tue, 16 Sep 2025 18:06:07 GMT https://helpforum.sky.com/t5/Broadband/Wi-Fi-router-red-light-but-check-says-connected/m-p/5087670#M518311 RyanTurney 2025-09-16T18:06:07Z https://helpforum.sky.com/t5/Broadband/Wi-Fi-router-red-light-but-check-says-connected/m-p/5087678#M518315 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4478341">@RyanTurney</a>&nbsp;&nbsp;Either trust the hub Red Light, or the MySky app, and if it is possible maybe one off the two test below may give you the answer!</P><P>&nbsp;</P><P>If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P><P>&nbsp;</P><P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P><P>&nbsp;</P> Tue, 16 Sep 2025 18:11:18 GMT https://helpforum.sky.com/t5/Broadband/Wi-Fi-router-red-light-but-check-says-connected/m-p/5087678#M518315 JimM1 2025-09-16T18:11:18Z