topic Re: Delay in activation compensation in Broadband

Delay in activation compensation

Bassdon — Tue, 16 Sep 2025 17:02:49 GMT

Hi I've had to wait since mid May for Openreach to install cabling outside, now finally done and all is working.

I know that I'm due compensation, but is it possible to have that credited to my bank account, as opposed to my bills?

Thanks

Re: Delay in activation compensation

peter-marlow+1966 — Tue, 16 Sep 2025 17:13:48 GMT

You are not talking to sky on here we are all fellow customers on here like yourself you would need to call sky about this issue

Re: Delay in activation compensation

Bassdon — Tue, 16 Sep 2025 17:31:19 GMT

Yea I know you're not Sky, I've posted on here before. Just thought someone might know if it's written in some Sky policy somewhere that a customer has that choice, or not. Also if anyone has been there and done it!

Re: Delay in activation compensation

SKY1992bf — Tue, 16 Sep 2025 17:51:58 GMT

@Bassdon compensation is bill credit only unless both parties agree otherwise or the account has since been cancelled as defined in the ofcom auto compensation guidlines (there is no legal or contractual obligation on sky's part to move away from what the guidelines state)

How compensation will be paid

Unless you agree otherwise, compensation will be a credit on your bill. The credit will appear on your account within the timeframes above but may show on your bill at a later date.

Your provider can offer you alternative forms of compensation of the same or higher value, as long they make you aware of how much you could receive in the form of a credit on your bill.

Taken from

https://www.ofcom.org.uk/phones-and-broadband/service-quality/automatic-compensation-need-know

Re: Delay in activation compensation

JimM1 — Tue, 16 Sep 2025 17:52:29 GMT

@Bassdon Only a couple off weeks so you may be better to just credit it and not pay for broadband for a few months!

Re: Delay in activation compensation

Bassdon — Sat, 20 Sep 2025 07:54:08 GMT

Thanks everyone, I'm going to call Sky and see what they say!