topic Re: Stream issues in Broadband

Stream issues

Nick167h — Tue, 16 Sep 2025 15:10:24 GMT

Hiya

We are having numerous issues with our Sky Stream set up.

First, it's impossible to get the sound synchronised with the picture. I have tried adjusting the delay on the TVs but it makes no difference. This happens on TV channels and streaming services.

Second, we keep getting the loading/biffering circle on the screen. There are two of us in the house so we are not a heavy use household and we have 500mb broadband so that should not happen.

Third we get internittent interuptions in the programmes when the screen goes black for 5-10 seconds and then restarts. When it restarts the timer bar is on the bottom of the screen and you have to puase and re-start to get rid of it.

Fourth we get intermittent "there is a technical fault with this programme. Please try again later" message.

Finally we are struggling to get a decent signal across the ground floor of the house casuing Spotify and BBC Sounds to drop out constantly.

Sorry for such a long e mail but we have a number of issues.

I have tried resetting everything numerous times which solves the issue for a day or two but then it returns.

Thanks a lot

Re: Stream issues

peter-marlow+1966 — Tue, 16 Sep 2025 15:13:16 GMT

Have you tried the sound settings on the tv ? Itself

Re: Stream issues

Nick167h — Tue, 16 Sep 2025 15:17:52 GMT

Yup makes no difference. We have three TVs and they all have the same issue

Re: Stream issues

peter-marlow+1966 — Tue, 16 Sep 2025 16:13:47 GMT

Is the puck connected by wifi ? I have my 2 55inch sky glass tvs and my puck all connected by ethernet cables and I have no problems, just saying I have 1 sky glass tv 55inch gen 1 and the puck since November 2021 and a 55inch gen 2 since March, i am on gigafast broadband 900mps aswell and the puck is connected to a 43inch lg smart tv that is well over 10 years old i did have to adjust the sound settings on the lg tv when I first got the puck and the sound settings on the puck to but ever since then they have been fine hope you get it sorted out soon