topic Re: Internet is down in Broadband

Internet is down

Raphael6 — Tue, 16 Sep 2025 08:22:19 GMT

Our internet is down since yesterday, we had an engineer booked in but I canceled it by mistake. Can e please re arrange for an engineer?

Re: Internet is down

caesarome — Tue, 16 Sep 2025 08:56:56 GMT

@Raphael6

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If there is an external issue it should allow you to book an engineer.

If this is of no help give Sky a call to report it to them.

Re: Internet is down

Daniel0210 — Tue, 16 Sep 2025 09:37:20 GMT

@Raphael6

Just to add to the above, this is a customer led discussion forum where Sky customers are here to try to help other customers. You aren’t speaking to Sky Customer Services here.