topic Re: Sky Broadband hub with BT Whole Home in Broadband

Sky Broadband hub with BT Whole Home

P+Heywood — Mon, 15 Sep 2025 20:09:16 GMT

Hi there - just switched from Vodafone to Sky, half the price and an extra 50Mb (from 100Mb)

I use BT Whole Home discs to cover the house, worked fine with Vodafone, with most devices around the 100Mb mark regardless of the disc they were connected to.. Since the switch I have two discs working fine (providing 150) but the third is only providing around 20/30Mb.

Am I doing something wrong?

Re: Sky Broadband hub with BT Whole Home

JimM1 — Mon, 15 Sep 2025 20:32:41 GMT

@P+Heywood Not so, is the third disk in the whole home mesh seeing the others, you may just have to try a different position for that one!

Re: Sky Broadband hub with BT Whole Home

P+Heywood — Mon, 15 Sep 2025 21:01:37 GMT

It's in the same position as it always was, but it has just dropped out.... it's been rock solid until the switch to Sky... though that disc shouldn't know the provider has changed!

Re: Sky Broadband hub with BT Whole Home

JimM1 — Mon, 15 Sep 2025 21:08:16 GMT

@P+Heywood That's correct, the mesh is controlled seperate and only Lan connected to the main unit, as you said two out off three were good, you only have to look at that one, see what the home mesh utility has to say about the mesh, you could swap two off the units about to see if gets the speed that it should have in your opinon.

Re: Sky Broadband hub with BT Whole Home

P+Heywood — Sat, 20 Sep 2025 07:43:53 GMT

After a bit of testing... it's like connecting the Sky Q box (wired or wireless) to the Whole Home disc located near it upsets the mesh network ! Surely not?

Re: Sky Broadband hub with BT Whole Home

Sayek — Sat, 20 Sep 2025 08:13:28 GMT

@P+Heywood If its this same disc you using, I used a pair of these for 3 years with Virgin Media. Towards the end the 2nd unit would frequently break link and needed restart. In the end I got fed up and replaced them with a single Wi-Fi 6 router for few years and now moved back to a pair of TP- Link mesh.

The Sky Q box also has Wi-Fi broadcast...you could disable that in the systems menu to see it helps. And the obvious question ...have you disabled the Wi-Fi on Sky router so no other interference 😊

Re: Sky Broadband hub with BT Whole Home

P+Heywood — Sat, 20 Sep 2025 09:07:46 GMT

Thanks yeh the ones... just happened now, tried wireless to the Mesh - that disc collasped soon after, no connection from any device to it - reset the network on the Q, disc back up and running without even resetting the disk.... this mesh network has been amazing since I installed, it, but maybe it is time for an update.

I have played with turning the SKY Broadband off - what's the easiest way of doing that - do I need to do more than disable the SSID?

Re: Sky Broadband hub with BT Whole Home

P+Heywood — Sat, 20 Sep 2025 10:30:52 GMT

It is the Q box screwing with it - won't access it's own SKY Router (using WPS or password) - wired connection to the disc collapses it in a few minutes... sigh

Re: Sky Broadband hub with BT Whole Home

Sayek — Sat, 20 Sep 2025 11:03:38 GMT

This was my 1st purchase of 3rd party hardware and it opened my eyes to aftermarket router/mesh 😁

It was when Covid lockdown started and most people were working from home and I upgraded from Talktalk 35Mbs to Virgin Media M100.

The Virgin Media Hub 3 was just useless and these BT disc was a game changer.

It served its purpose then I upgraded to a cheap Wi-Fi 6 router and it covered almost the whole house...ALMOST 😊

I am currently using a pair of Deco X50 which does cover the whole house.

On Sky router I disabled the Wi-Fi and broadcast. But the Sky Q TV box also has another Wi-Fi that it broadcast for its own mesh. Not sure if it does cause any issues but I also disabled it following these instruction. Its with the hidden menu

https://helpforum.sky.com/t5/Sky-TV/Sky-Q-hidden-menu/ba-p/4364881

Re: Sky Broadband hub with BT Whole Home

JimM1 — Sat, 20 Sep 2025 12:41:36 GMT

@P+Heywood Depending on how and where you have setup the Primary BT Home unit and connected the Ethernet that it requires, if sitting right next to your sky hub then you would be far better to turn the Wireless Wi-Fi transmit off on the sky unit. As @Sayek has pointed out not good to have too many unless you know 100% that they are going to behave with each other!

Re: Sky Broadband hub with BT Whole Home

P+Heywood — Sat, 20 Sep 2025 13:44:15 GMT

@JimM1 @Sayek thanks so much, I'm ever more convinced it's the Q - I've disabled wi-fi transmission on the Q, turned off the access point on the [SKY] Router - internet is perfect on all three disks, until I plug the cable in from the Q to the disc. Pull the lead and we're back to 150M around the house within a minute.... sigh... new mesh ??

Re: Sky Broadband hub with BT Whole Home

JimM1 — Sat, 20 Sep 2025 13:50:52 GMT

@P+Heywood So are you trying to connect a sky Q box to and Ethernet port on one off the BT Mesh units? The sky Q Ethernet may just not like that, they used to suffer from a wired network storm, so as soon as you connected the Q, it started sending loads off data back/forth killing the network, so you may be having that going on! You should take that Q and try plugging it direct into the back off the Sky Hub, see how it works that way, bit off faffing about unfortunatly!

Re: Sky Broadband hub with BT Whole Home

P+Heywood — Sat, 20 Sep 2025 14:05:25 GMT

It's too far away to try that - but I will try connecting it to the Mesh SSID - thanks again, think I've almost ran out of ideas

Re: Sky Broadband hub with BT Whole Home

JimM1 — Sat, 20 Sep 2025 14:32:40 GMT

@P+Heywood If it is too far away you may just have to look at Powerline connecting the sky Q to the hub, it is another option! Tp-Link AV1000 should work fine if you have spare socket nearby!

Re: Sky Broadband hub with BT Whole Home

Sayek — Sat, 20 Sep 2025 14:51:47 GMT

@P+Heywood

As @JimM1 metioned a Powerline maybe your solution if problem is a single device.

I have one of these connected to my sons PC..he would not turn the Wi-Fi back on the PC as this works very well 😊

This maybe a cheaper option while you keep that BT mesh and save your piggy bank until Wi-Fi 7 comes down in price maybe a year later 😁

These cost about £40+ new but there is a company (Pacetech) selling refurbished set on both EBay and Amazon for half the price with warranty

Re: Sky Broadband hub with BT Whole Home

P+Heywood — Sun, 21 Sep 2025 11:21:06 GMT

Yeh - that's a good idea, I've spare plug near both the router and the Q - one last try at connecting it to the mesh without it destroying everything!

Re: Sky Broadband hub with BT Whole Home

P+Heywood — Sun, 21 Sep 2025 14:11:35 GMT

Noticed this:

https://helpforum.sky.com/t5/Sky-Q/Sky-Q-connectivity-Issues/m-p/4393430

Guy suggested this "My resolution to this was to just use a simple switch cabled directly into the WiFi disc" - anyone know what that might mean?

Re: Sky Broadband hub with BT Whole Home

TimmyBGood — Sun, 21 Sep 2025 14:27:16 GMT

@P+Heywood

As it suggests: patching an unmanaged ethernet switch in between the disk and the Sky box using two ethernet cables.

Re: Sky Broadband hub with BT Whole Home

P+Heywood — Sun, 21 Sep 2025 21:53:19 GMT

Anyone have an idea how that would stop Q screwing with the mesh?

Re: Sky Broadband hub with BT Whole Home

JimM1 — Sun, 21 Sep 2025 22:13:25 GMT

@P+Heywood Don't see the switch buffer between the BT Smart wireless helping you much but you just never know, hard part is finding out what the Q is doing on the Network, so when you connect it up to the back it only has a wireless path back to the Main Mesh unit and onwards to the sky Hub!