https://helpforum.sky.com/t5/Broadband/Red-PON-light/m-p/5086609#M518079 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4477483">@Eve98</a>&nbsp;Sky are going to be closing now for the Evening, did the Installation Engineer leave the system like that with the Red Pon light, or was it all a steady Green to start with?</P> Mon, 15 Sep 2025 19:49:57 GMT JimM1 2025-09-15T19:49:57Z https://helpforum.sky.com/t5/Broadband/Red-PON-light/m-p/5086603#M518077 <P>I am trying to set up my MAX hub broadband but the PON light is red, I keep getting redirected to a robot when I need to speak to a human.&nbsp;</P> Mon, 15 Sep 2025 19:43:20 GMT https://helpforum.sky.com/t5/Broadband/Red-PON-light/m-p/5086603#M518077 Eve98 2025-09-15T19:43:20Z https://helpforum.sky.com/t5/Broadband/Red-PON-light/m-p/5086609#M518079 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4477483">@Eve98</a>&nbsp;Sky are going to be closing now for the Evening, did the Installation Engineer leave the system like that with the Red Pon light, or was it all a steady Green to start with?</P> Mon, 15 Sep 2025 19:49:57 GMT https://helpforum.sky.com/t5/Broadband/Red-PON-light/m-p/5086609#M518079 JimM1 2025-09-15T19:49:57Z https://helpforum.sky.com/t5/Broadband/Red-PON-light/m-p/5086645#M518085 <P>Red light&nbsp; usually&nbsp; means&nbsp; that&nbsp; there is a break&nbsp; in the fibre optic cable&nbsp; somewhere&nbsp; outside&nbsp; and you are not getting&nbsp; the connection&nbsp;</P> Mon, 15 Sep 2025 20:24:03 GMT https://helpforum.sky.com/t5/Broadband/Red-PON-light/m-p/5086645#M518085 peter-marlow+1966 2025-09-15T20:24:03Z