topic Re: Internet keeps not working !!!! in Broadband

Internet keeps not working !!!!

lucyjane123 — Mon, 15 Sep 2025 18:58:48 GMT

Please can someone sort out internet out it keeps coming on and off

Re: Internet keeps not working !!!!

MattyHol — Mon, 15 Sep 2025 19:01:44 GMT

Mines the same and it's driving me crazy

I keep ringing and they are saying things are fine their end

Re: Internet keeps not working !!!!

JimM1 — Mon, 15 Sep 2025 19:02:25 GMT

@lucyjane123 What are you seeing when this all happens, see the link below!

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Re: Internet keeps not working !!!!

JimM1 — Mon, 15 Sep 2025 19:03:27 GMT

@MattyHol Link is the same for you as above!

Re: Internet keeps not working !!!!

lucyjane123 — Mon, 15 Sep 2025 19:03:48 GMT

It's saying there has been a problem finding your sky q box and all our internet doesn't work

Re: Internet keeps not working !!!!

JimM1 — Mon, 15 Sep 2025 19:09:46 GMT

@lucyjane123 Do you have one or two problems, nothing working will be the hub, the link shows you what and if you do not say then the Forum as customers like you cannot respond, if it is a Sky Q box not connecting to the hub then that is a different issue.

Posting on the Forum you are not talking to sky direct! If you need to do that then give them a call!