topic Re: broadband in Broadband

broadband

Monohor — Mon, 15 Sep 2025 18:46:38 GMT

Hi,

I recently got a new router, but it seems too slow. My CCTV doorbell doesn’t connect and says the signal is too far away. Upstairs, the internet connection is very weak, and after 10 pm there is no internet connection at all.

Could you please check this and let me know? I think changing the Wi-Fi channel to a higher one might help.

Re: broadband

caesarome — Mon, 15 Sep 2025 18:49:00 GMT

@Monohor

As you are not emailing Sky by posting in the email forumk your post has been moved to the broadband one.

@Monohor wrote:

I think changing the Wi-Fi channel to a higher one might help.

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

Re: broadband

JimM1 — Mon, 15 Sep 2025 19:00:36 GMT

@Monohor Your new sky Hub, what did you have before and what do you have now, link below will let you see all the sky Hubs!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub