Internet connection down

Toni.Display — Mon, 15 Sep 2025 16:36:46 GMT

When I go onto settings on my skybox it says the Internet connection is down yet when I check the services via the Sky app. It says that everything is working. We do not have any access from any devices to the Internet and the multiple boxes cannot either access the Internet

Re: Internet connection down

Daniel0210 — Mon, 15 Sep 2025 16:39:22 GMT

@Toni.Display
Use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

topic Internet connection down in Broadband

Internet connection down

Re: Internet connection down