https://helpforum.sky.com/t5/Broadband/Amber-light-on-modem/m-p/5086391#M518030 <P>You could try to contacting Sky via social media&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4477091">@Nathan108</a>&nbsp;as there are links at the bottom of this page along with Facebook messenger that they can also be contacted by.</P> Mon, 15 Sep 2025 16:16:58 GMT caesarome 2025-09-15T16:16:58Z https://helpforum.sky.com/t5/Broadband/Amber-light-on-modem/m-p/5086226#M517991 <P><SPAN>Hi, my fibre broadband isn’t working. The Openreach ONT has a </SPAN><STRONG>red LOS light</STRONG><SPAN> and the </SPAN><STRONG>PON light is off</STRONG><SPAN>. I’ve already restarted the ONT and checked the fibre cable connection. Power is fine, but the ONT can’t see the fibre signal. This is almost certainly an Openreach line fault, however I have been told my broadband provider must log it with Openreach for an engineer to investigate.</SPAN></P><P>&nbsp;</P><P><SPAN>Ive tried multiple times to get through to someone at Sky but each time I am directed to call the same line, run a service test and because the test is coming back clear I can't get through to anyone. The line just cuts and says goodbye!&nbsp;<BR /><BR /></SPAN></P><P><SPAN>Does anyone have any suggestion. Thanks in advance!&nbsp;</SPAN></P> Mon, 15 Sep 2025 13:51:23 GMT https://helpforum.sky.com/t5/Broadband/Amber-light-on-modem/m-p/5086226#M517991 Nathan108 2025-09-15T13:51:23Z https://helpforum.sky.com/t5/Broadband/Amber-light-on-modem/m-p/5086391#M518030 <P>You could try to contacting Sky via social media&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4477091">@Nathan108</a>&nbsp;as there are links at the bottom of this page along with Facebook messenger that they can also be contacted by.</P> Mon, 15 Sep 2025 16:16:58 GMT https://helpforum.sky.com/t5/Broadband/Amber-light-on-modem/m-p/5086391#M518030 caesarome 2025-09-15T16:16:58Z