Internet gone down again

Nsta — Mon, 15 Sep 2025 16:05:05 GMT

Fourth day in a row that the internet has pinged off - usually taking over 12 hours to come back on (32hrs Friday to Sunday) - does anyone know what the issue is?

Re: Internet gone down again

caesarome — Mon, 15 Sep 2025 16:08:46 GMT

@Nsta

As customers we wouldn't have a clue what the issue is other than there being a fault somewhere.

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

topic Re: Internet gone down again in Broadband

Internet gone down again

Re: Internet gone down again