Internet

Jennyf2 — Mon, 15 Sep 2025 13:59:57 GMT

Hi,

Ive tried restarting my router several times but no luck. Still have an orange dot. Is there anything else I can do, I work from home and need the Internet to be running.

Re: Internet

daveNOS — Mon, 15 Sep 2025 15:00:39 GMT

@Jennyf2 wrote:
Hi,

Ive tried restarting my router several times but no luck. Still have an orange dot. Is there anything else I can do, I work from home and need the Internet to be running.

@Jennyf2 You could try running the connection test https://www.sky.com/help/servicestatus this can be run from a mobile connection, if it finds a fault it may offer the option to book an engineer, if it doesn't find a fault or allow you to book an engineer then you will have to call Sky to log the fault.

The target time for repairs is 2 working days starting the day after it's reported, working form home is irrelevant as you are paying for a domestic only service, if your income is dependant on your connection you may want to invest in a back up option for when/if faults occur.

topic Re: Internet in Broadband

Internet

Re: Internet