topic Being asked to return equipment but the services are not cancelled in Broadband https://helpforum.sky.com/t5/Broadband/Being-asked-to-return-equipment-but-the-services-are-not-cancelled/m-p/5086190#M517979 <P>I'm currently being asked to return my booster but the services haven't been cancelled. I'm not sure why I need to return anything whilst I'm still paying for the services?</P> Mon, 15 Sep 2025 13:14:05 GMT Siobhan163 2025-09-15T13:14:05Z Being asked to return equipment but the services are not cancelled https://helpforum.sky.com/t5/Broadband/Being-asked-to-return-equipment-but-the-services-are-not-cancelled/m-p/5086190#M517979 <P>I'm currently being asked to return my booster but the services haven't been cancelled. I'm not sure why I need to return anything whilst I'm still paying for the services?</P> Mon, 15 Sep 2025 13:14:05 GMT https://helpforum.sky.com/t5/Broadband/Being-asked-to-return-equipment-but-the-services-are-not-cancelled/m-p/5086190#M517979 Siobhan163 2025-09-15T13:14:05Z Re: Being asked to return equipment but the services are not cancelled https://helpforum.sky.com/t5/Broadband/Being-asked-to-return-equipment-but-the-services-are-not-cancelled/m-p/5086218#M517988 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4477051">@Siobhan163</a>&nbsp;<BR />We would normally escalate this to Sky on here via their Messaging Team, but unfortunately the process is currently not available. We were expecting its return a few weeks ago but don’t have a timeframe for it being available again. <BR /><BR />In the meantime you can perhaps contact Sky by other means; through social media, Sky Assistant or by phoning in. </P> Mon, 15 Sep 2025 13:44:22 GMT https://helpforum.sky.com/t5/Broadband/Being-asked-to-return-equipment-but-the-services-are-not-cancelled/m-p/5086218#M517988 Daniel0210 2025-09-15T13:44:22Z Re: Being asked to return equipment but the services are not cancelled https://helpforum.sky.com/t5/Broadband/Being-asked-to-return-equipment-but-the-services-are-not-cancelled/m-p/5086343#M518011 <P>Thank you! Sky confirmed this is a technical error and all packaging etc and requests can be ignored. Shame to have wasted the materials in posting everything out, but sometimes these things can't be helped!&nbsp;</P> Mon, 15 Sep 2025 15:40:17 GMT https://helpforum.sky.com/t5/Broadband/Being-asked-to-return-equipment-but-the-services-are-not-cancelled/m-p/5086343#M518011 Siobhan163 2025-09-15T15:40:17Z Re: Being asked to return equipment but the services are not cancelled https://helpforum.sky.com/t5/Broadband/Being-asked-to-return-equipment-but-the-services-are-not-cancelled/m-p/5086348#M518013 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4477051">@Siobhan163</a>&nbsp;</P> <P>Thanks for the update.&nbsp;</P> Mon, 15 Sep 2025 15:41:35 GMT https://helpforum.sky.com/t5/Broadband/Being-asked-to-return-equipment-but-the-services-are-not-cancelled/m-p/5086348#M518013 Daniel0210 2025-09-15T15:41:35Z