topic Re: WiFi not working in Broadband

WiFi not working

LWeb — Sun, 14 Sep 2025 12:44:24 GMT

No devices, including the tv are working and wont connect to the WiFi, all tests come back.no issues, reset hasnt worked, unplug hasn't worked

Re: WiFi not working

caesarome — Sun, 14 Sep 2025 15:23:36 GMT

@LWeb

Not sure what tests you have run so if you haven't already try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: WiFi not working

Ellezzz — Sun, 14 Sep 2025 19:20:31 GMT

I'm having the exact same issues and it happened yesterday too. WiFi box all lit up etc. devices even recognising WiFi BUT saying "NOT connecting". Thought might be the weather so came here for answers BUT no one is helping!!!