Intermittent wifi

Jessiej170 — Sun, 14 Sep 2025 18:17:15 GMT

Internet keeps going off and app says no issues

Re: Intermittent wifi

Nsta — Sun, 14 Sep 2025 18:25:34 GMT

Mine too - assume their fix this morning has broke again

Re: Intermittent wifi

Nsta — Mon, 15 Sep 2025 15:54:28 GMT

Monday 15th 4.35 - internet has gone down yet again - this is now the 4th day affected - what on earth is the problem?

Re: Intermittent wifi

Daniel0210 — Mon, 15 Sep 2025 16:20:53 GMT

@Jessiej170

Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your devices and your hub. Broadband is the actual internet connection provided by your ISP (Sky).

Use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

@Nsta

i provided this advice to you yesterday.

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Intermittent wifi

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