Slow response getting Engineers

Ting1 — Sun, 14 Sep 2025 14:57:27 GMT

Today the 14 September I have no internet the soonest I can get an engineer is the 18th

i need to get an appointment with my doctor tomorrow and these are accessible by web only

I find this unacceptable

Re: Slow response getting Engineers

SKY1992bf — Sun, 14 Sep 2025 15:14:14 GMT

@Ting1 You would have been given the first available appointment for your area

sky have no control of how openreach allocates appointments

A four day wait for an appointment is quite quick in comparison to the wait times we've recently seen posted on the forum

Re: Slow response getting Engineers

Daniel0210 — Sun, 14 Sep 2025 15:18:58 GMT

@Ting1
This link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it.

From Ofcom’s website:~
If your broadband or landline service stops working, you will have to report the fault to your provider. If the service is not fixed after two full working days, you would not need to ask for compensation or contact your provider again, as your provider has systems in place that mean you will start receiving compensation automatically if the repair takes too long.

This auto compensation is applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/25 the new rates are £9.98 per day). There is no equivalent scheme in place for customers in the Republic of Ireland.

Sky broadband being discussed here is a domestic service therefore whilst it's fine for customers who work from home to use it for that purpose they won't receive additional or quicker support.

topic Re: Slow response getting Engineers in Broadband

Slow response getting Engineers

Re: Slow response getting Engineers

Re: Slow response getting Engineers