topic Geoff666 in Broadband

Geoff666

Geoff666 — Sat, 13 Sep 2025 16:41:58 GMT

My broadband went down a few days ago. I've done all the usual steps. I tested broadband, booked an engineer (as requested, I problem was found) and every time I look to track order it says canceled.

Power and Pon lights working

Los is off and Lan is now off after flashing for most of yesterday.

Send help, semoga i Have A son with an important online game appointmen. Anyone with gamers at home will understand

Re: Geoff666

Geoff666 — Sat, 13 Sep 2025 16:44:26 GMT

Autocorrect did me bad sorry for all the mistakes. I can't see well.

Re: Geoff666

Daniel0210 — Sat, 13 Sep 2025 16:46:20 GMT

@Geoff666

Contact Sky to see what the current position is with your engineer visit.

Sky normally quote 2 WORKING DAYS as a potential fix time. This is the service level agreement in the UK between ISP's and Openreach for fixing a fault as Openreach claim to be successful within that timeframe in 85+% of cases.

Im afraid gaming will not bring any extra or quicker support.