https://helpforum.sky.com/t5/Broadband/Need-more-help/m-p/5084496#M517548 <P>The WiFi say it is connected but the TV isn't working and mobile phones, computer are saying no internet connection. We cannot connect the new landlines either&nbsp;</P> Sat, 13 Sep 2025 13:12:03 GMT EvieB30 2025-09-13T13:12:03Z https://helpforum.sky.com/t5/Broadband/Need-more-help/m-p/5084496#M517548 <P>The WiFi say it is connected but the TV isn't working and mobile phones, computer are saying no internet connection. We cannot connect the new landlines either&nbsp;</P> Sat, 13 Sep 2025 13:12:03 GMT https://helpforum.sky.com/t5/Broadband/Need-more-help/m-p/5084496#M517548 EvieB30 2025-09-13T13:12:03Z https://helpforum.sky.com/t5/Broadband/Need-more-help/m-p/5084649#M517588 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4475609">@EvieB30</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sat, 13 Sep 2025 15:52:58 GMT https://helpforum.sky.com/t5/Broadband/Need-more-help/m-p/5084649#M517588 caesarome 2025-09-13T15:52:58Z