topic Re: House Move in Broadband

House Move

pauleapo — Fri, 12 Sep 2025 06:24:41 GMT

Morning all,

I am due to move house on Friday and when I start the process online I note that I am not offered like for like, the same package I am on.

I have just under a year to go, as I am not going to get the same package does this allow me out of contract without charge?

cheers

paul

Re: House Move

Chrisee — Fri, 12 Sep 2025 06:52:00 GMT

@pauleapo firstly you have left it very late as it usually takes 14 days to set up a home move. Packages can change because your new property has a different connection or these days because Openreach wont accept an order partial fibre service requiring a switch to full fibre.

Sky will probably release you from contract if they cannot provide a usable service at your new address BUT legally they don't have to so while it is worth asking you cannot demand they do. It is worth checking what services you can get at your new address sites such as Uswitch have good checkers which cover most networks.

Re: House Move

pauleapo — Fri, 12 Sep 2025 07:03:50 GMT

Thanks for your answer, but with regards to leaving this late, I can only advise Sky when I have a confirmed date, which is to be confirmed later today for a move next Friday. Would have been a luxury to have had more time, but I am where I am.

Cheers

Re: House Move

Daniel0210 — Fri, 12 Sep 2025 07:15:51 GMT

@pauleapo

Unfortunately Openreach need a minimum of 14 days notice so it looks like you'll be without service for a while. Sky / Openreach can't change that.

Re: House Move

pauleapo — Fri, 12 Sep 2025 11:18:54 GMT

It is what it is boss and out of my control, hopefully I will survive and come out of the other side unscathed!

Re: House Move

pauleapo — Sat, 13 Sep 2025 09:36:54 GMT

Just for information, i have just spoken with sky and the engineer is booked for the day after move, so 7 days from booking