https://helpforum.sky.com/t5/Broadband/Internet-keeps-dropping-out/m-p/5084212#M517472 <UL><LI>Hello,&nbsp;</LI></UL><P>We've recently been upgraded to fibre but the internet keeps dropping out and is running very slow or not connecting at all.&nbsp;<BR />The sky glass isn't getting signal and own phones Wi-Fi is very slow.&nbsp;<BR />Sometimes it fixes itself but it's very inconsistent and is causing issues such as not being able to watch tv for hours.&nbsp;<BR /><BR /></P><P>&nbsp;</P> Sat, 13 Sep 2025 07:22:35 GMT Alex274 2025-09-13T07:22:35Z https://helpforum.sky.com/t5/Broadband/Internet-keeps-dropping-out/m-p/5084212#M517472 <UL><LI>Hello,&nbsp;</LI></UL><P>We've recently been upgraded to fibre but the internet keeps dropping out and is running very slow or not connecting at all.&nbsp;<BR />The sky glass isn't getting signal and own phones Wi-Fi is very slow.&nbsp;<BR />Sometimes it fixes itself but it's very inconsistent and is causing issues such as not being able to watch tv for hours.&nbsp;<BR /><BR /></P><P>&nbsp;</P> Sat, 13 Sep 2025 07:22:35 GMT https://helpforum.sky.com/t5/Broadband/Internet-keeps-dropping-out/m-p/5084212#M517472 Alex274 2025-09-13T07:22:35Z https://helpforum.sky.com/t5/Broadband/Internet-keeps-dropping-out/m-p/5084225#M517474 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4475337">@Alex274</a>&nbsp;It is best you call sky and have them run a diagnostic against your new line! Changing to Fibre should be the same as running on copper but better, but if the Hub moved when you had Fibre installed or it was replaced for a different type that is possibly what is going on!</P> Sat, 13 Sep 2025 07:53:07 GMT https://helpforum.sky.com/t5/Broadband/Internet-keeps-dropping-out/m-p/5084225#M517474 JimM1 2025-09-13T07:53:07Z https://helpforum.sky.com/t5/Broadband/Internet-keeps-dropping-out/m-p/5084226#M517475 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4475337">@Alex274</a>&nbsp;Call sky!</P><P>&nbsp;</P><P>This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> Sat, 13 Sep 2025 07:54:58 GMT https://helpforum.sky.com/t5/Broadband/Internet-keeps-dropping-out/m-p/5084226#M517475 JimM1 2025-09-13T07:54:58Z