topic Re: My password always incorrect in Broadband

My password always incorrect

Tochukwu1 — Fri, 12 Sep 2025 17:06:50 GMT

I have try the password on the back of route several time is writing incorrect thank you

Re: My password always incorrect

Tochukwu1 — Fri, 12 Sep 2025 17:09:03 GMT

Please I could not connect my device to my new WiFi that was activated on 11

Re: My password always incorrect

JimM1 — Fri, 12 Sep 2025 17:19:19 GMT

@Tochukwu1 What do you see on the hub with regards to the lights, use the link below to say!.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Re: My password always incorrect

Tochukwu1 — Fri, 12 Sep 2025 17:22:27 GMT

All the light hub is perfectly fine .the problem am having the password going writing incorrect thanks

Re: My password always incorrect

JimM1 — Fri, 12 Sep 2025 17:29:04 GMT

@Tochukwu1 If your device is not able to connect then it will not matter how many times you put the password in, do you even have one device connected over wireless wi-fi, and one Ethernet device connected to the hub will let you know that it is connected!

Password is supplied back off the label, underneath on some hubs, or supplied via a paper card in the box with the hub!

Re: My password always incorrect

caesarome — Fri, 12 Sep 2025 18:59:19 GMT

@Tochukwu1

If you are seeing an error about entering the wrong Wifi password then make sure you are not getting a 1 and l or a 0 and O muddled as it is quite easy to do this. It must also be entered as show on the hub itself so use upper case letting if required.