topic Re: VPN CONNECTION DROPPING OUT in Broadband

VPN CONNECTION DROPPING OUT

Bev+Todd — Fri, 12 Sep 2025 01:27:25 GMT

I have Sky Broadband and have been working between both home and office for the past 3/4 years, but am now having problems connecting into my work VPN and into my own personal work set up when I work from home which is essential for me to do my job.

The VPN has now become intermittent, but when it does connect I am finding that it is continuously disconnecting in a matter of seconds when I attempt to connect into my office PC set up . I have tried switching off the Broadband Shield, but this has not resolved the problem.

My IT department have also accessed my Laptop, but have been unable to find a problem with my VPN or work set up, so have been unable to fix the problem. This connection issue has never been a problem before.

Could my Sky Broadband settings have changed to cause this connection issue when it has been working fine until now?

I would appreciate some urgent help and advice on this please.

Thank you.

Beverly

Re: VPN CONNECTION DROPPING OUT

Chrisee — Fri, 12 Sep 2025 06:20:46 GMT

@Bev+Todd has your Sky hub been changed from a black one to a white one? If so there is a change which could impact company VPNs - see the post on this dubject pinned to the top of this forum.

Apart from that issue there have been no major changes reported but given VPNs rely on a regular keep alive signal things like WiFi interference can be a factor. If working from home you either need rock solid WiFi which is far vrom certain if you rely on a Sky hub. The best alternstive is to use a direct ethernet cable from the hub to your laptop

Re: VPN CONNECTION DROPPING OUT

Bev+Todd — Fri, 12 Sep 2025 10:12:14 GMT

I have a black Sky hub. I'm going to try the Ethernet cable option from the hub to laptop that you've recommended to see if that works thanks.