https://helpforum.sky.com/t5/Broadband/Useless-broadband/m-p/5083032#M517210 <P>Every morning when I get up, normally around 6am, I ask my Alexa to play the radio and ever morning she says "Sorry the internet is not connected." So ever morning and quite often throughout the day my broadband will stop working. It is particularly annoying if I am working on my pc or trying to watch the TV through my Xbox.&nbsp;<BR />what can the problem be. I'm at my wits end. Thank you.&nbsp;</P> Thu, 11 Sep 2025 18:34:49 GMT Jeanmc1 2025-09-11T18:34:49Z https://helpforum.sky.com/t5/Broadband/Useless-broadband/m-p/5083032#M517210 <P>Every morning when I get up, normally around 6am, I ask my Alexa to play the radio and ever morning she says "Sorry the internet is not connected." So ever morning and quite often throughout the day my broadband will stop working. It is particularly annoying if I am working on my pc or trying to watch the TV through my Xbox.&nbsp;<BR />what can the problem be. I'm at my wits end. Thank you.&nbsp;</P> Thu, 11 Sep 2025 18:34:49 GMT https://helpforum.sky.com/t5/Broadband/Useless-broadband/m-p/5083032#M517210 Jeanmc1 2025-09-11T18:34:49Z https://helpforum.sky.com/t5/Broadband/Useless-broadband/m-p/5083050#M517217 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4457564">@Jeanmc1</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Thu, 11 Sep 2025 18:48:12 GMT https://helpforum.sky.com/t5/Broadband/Useless-broadband/m-p/5083050#M517217 caesarome 2025-09-11T18:48:12Z