https://helpforum.sky.com/t5/Broadband/Intermittent-internet-access/m-p/5082821#M517160 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4474139">@Bongo5</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Thu, 11 Sep 2025 15:30:55 GMT caesarome 2025-09-11T15:30:55Z https://helpforum.sky.com/t5/Broadband/Intermittent-internet-access/m-p/5082772#M517145 <P>Hi. I've just got a new 'higher speed' WiFi router from sky. And all seemed to be OK but during my first day at home it has dropped out a few times. &nbsp;Is there anything I can do to- the old router never did this.&nbsp;<BR /><BR /></P> Thu, 11 Sep 2025 14:44:38 GMT https://helpforum.sky.com/t5/Broadband/Intermittent-internet-access/m-p/5082772#M517145 Bongo5 2025-09-11T14:44:38Z https://helpforum.sky.com/t5/Broadband/Intermittent-internet-access/m-p/5082821#M517160 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4474139">@Bongo5</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Thu, 11 Sep 2025 15:30:55 GMT https://helpforum.sky.com/t5/Broadband/Intermittent-internet-access/m-p/5082821#M517160 caesarome 2025-09-11T15:30:55Z