https://helpforum.sky.com/t5/Broadband/What-s-app-communication/m-p/5082399#M517085 <P>I've received a sky message via what as per below, is this a scam or is sky now using what's app to communicate to customers?</P><P>&nbsp;</P><P>&nbsp;</P><P>Hi, it's Sky. Great news.</P><P>Your home is *now eligible for Full Fibre, the UK's most reliable broadband.* As a Sky VIP, you can *upgrade to Full Fibre 100 at no extra cost and with no change to your broadband contract.* We've provisionally booked an engineer for 17/10/2025 PM at your home (postcode ending 7SX). You can reschedule if you need to, we'll share details on how to do this soon.</P><P>If you have a care alarm, no mobile or poor mobile signal at your home, please DO NOT proceed as Full Fibre may not be suitable for you. Please note that prices may vary out of contract. By agreeing, you confirm you're the main account holder.</P><P>*To proceed, click "yes"* To opt out from this service click "no"</P> Thu, 11 Sep 2025 09:24:06 GMT Ben+Sim123 2025-09-11T09:24:06Z https://helpforum.sky.com/t5/Broadband/What-s-app-communication/m-p/5082399#M517085 <P>I've received a sky message via what as per below, is this a scam or is sky now using what's app to communicate to customers?</P><P>&nbsp;</P><P>&nbsp;</P><P>Hi, it's Sky. Great news.</P><P>Your home is *now eligible for Full Fibre, the UK's most reliable broadband.* As a Sky VIP, you can *upgrade to Full Fibre 100 at no extra cost and with no change to your broadband contract.* We've provisionally booked an engineer for 17/10/2025 PM at your home (postcode ending 7SX). You can reschedule if you need to, we'll share details on how to do this soon.</P><P>If you have a care alarm, no mobile or poor mobile signal at your home, please DO NOT proceed as Full Fibre may not be suitable for you. Please note that prices may vary out of contract. By agreeing, you confirm you're the main account holder.</P><P>*To proceed, click "yes"* To opt out from this service click "no"</P> Thu, 11 Sep 2025 09:24:06 GMT https://helpforum.sky.com/t5/Broadband/What-s-app-communication/m-p/5082399#M517085 Ben+Sim123 2025-09-11T09:24:06Z https://helpforum.sky.com/t5/Broadband/What-s-app-communication/m-p/5082417#M517091 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3434745">@Ben+Sim123</a>&nbsp; Sky have been sendin g out messages by Whatsapp, however if you're not happy in responding give them a call on 150 from a Talk Landline or Sky Mobile</P> Thu, 11 Sep 2025 09:40:21 GMT https://helpforum.sky.com/t5/Broadband/What-s-app-communication/m-p/5082417#M517091 GD1 2025-09-11T09:40:21Z