Loosing connection

JW1950 — Wed, 10 Sep 2025 20:38:59 GMT

This is the second time today when the internet dropped out. I have asked for this to be checked on installation as we were having problems connection to several items. I waited for a engineer who came today but he was for the TV side only. Not broadband. I have tried to call twice since he left and the hold time was tremendous. Then this evening it dropped again in the middle of a conversation I was assured when I accepted your offer of broadband after being with BT for 5!years plus I would see no difference. I never had this before. It is my 14 days up tomorrow and at this moment I am not happy. Please contact me asap

Re: Loosing connection

caesarome — Wed, 10 Sep 2025 21:26:18 GMT

@JW1950

Nobody will contact you due to you posting on here as this is a community where customers help each other so have you tried running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

topic Loosing connection in Broadband

Loosing connection

Re: Loosing connection