topic Re: Complaint in Broadband

Complaint

RC2023 — Wed, 10 Sep 2025 18:05:15 GMT

Is there any sky staff on here that can help with a complaint? I need to speak to someone who preferably speaks English, someone that doesn't keep calling me "mr Robert or sir Robert " and someone that doesn't do exactly the opposite of what I've just asked.

Also someone that doesn't cut me off when I say I want to make a complaint. I'm not shouting or swearing I just need to speak to someone as it's time sensitive. I'm at my wits end

Re: Complaint

Daniel0210 — Wed, 10 Sep 2025 18:08:17 GMT

@RC2023

This is how to submit a complaint

https://www.sky.com/help/articles/how-to-make-a-complaint

Before you do is the issue one that we can help with?

Re: Complaint

RC2023 — Wed, 10 Sep 2025 18:30:58 GMT

I'm currently on the phone but I've been put on hold so I expect the call will be disconnected again any minute

Re: Complaint

caesarome — Wed, 10 Sep 2025 18:59:58 GMT

You can fill in this online form to register a complaint:

https://www.sky.com/help/complaints

Re: Complaint

RC2023 — Wed, 10 Sep 2025 19:18:31 GMT

After spending 2 hours on & off the phone with sky after continuously being hung up on I've given up for tonight however I did raise a complaint online what good that'll do I'm not holding my breath

Re: Complaint

Daniel0210 — Wed, 10 Sep 2025 19:24:58 GMT

@RC2023 wrote:

as it's time sensitive.

@RC2023

Just be aware that depending on what the issue is Sky have up to 8 weeks to reach a resolution or deadlock.

Re: Complaint

RC2023 — Wed, 10 Sep 2025 19:45:33 GMT

I dont have any faith in it making a difference anyway

Re: Complaint

JimM1 — Wed, 10 Sep 2025 19:47:20 GMT

@RC2023 Is the complaint still how bad you are finding the sky Max hub?

Re: Complaint

Chrisee — Thu, 11 Sep 2025 07:02:37 GMT

@RC2023 according to Ofcom Sky actually are better at dealing with complaints than most of their competitors see https://www.ofcom.org.uk/phones-and-broadband/service-quality/telecoms-and-pay-tv-complaints

Re: Complaint

RC2023 — Fri, 12 Sep 2025 07:43:27 GMT

Only time will tell I suppose

Re: Complaint

RC2023 — Fri, 12 Sep 2025 07:50:48 GMT

I actually spoke to another person regarding this who told me I was still with in my cooling off period if I wanted to switch.

ordered from EE same package only it was £36 per month instead of £50. As soon as I placed the order I received a text saying I was in contract & if I left I'd have to pay £400 odd to leave. I cancelled the order with EE one quick phone call & email confirmation.

next day called sky to let them know I wanted to stay (something I thought would be straightforward) however it wasn't.

My switch was this morning, however it happened this morning when I left for work. However EE confirmed (after a 2nd call) that they wouldn't be taking over as the order was cancelled. So I'll have to wait until I get home tonight to see if I have been cut off