https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5082002#M516982 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4473511">@JeremyGilbert</a>&nbsp;<BR />In case you’re not aware you aren’t contacting Sky Customer Services on here. This is a <STRONG>customer led </STRONG>discussion forum where Sky customers are available to try to help other customers. We reply when we can so no need for multiple posts.</P> <P><BR />If your broadband isn’t working use this link to check to see if there are any problems or outages nearby. <BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update). <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to contact Sky to report it. </STRONG> The easiest way is to dial 150 free from your Sky Talk landline if it’s still working. <BR /><BR />This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR />Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.</P> Wed, 10 Sep 2025 18:42:10 GMT Daniel0210 2025-09-10T18:42:10Z https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5081969#M516976 We currently have no internet. The light on the hub is red. Have tried turning it off and on with no improvement. It is also affecting the TV. Wed, 10 Sep 2025 18:22:24 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5081969#M516976 JeremyGilbert 2025-09-10T18:22:24Z https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5081982#M516979 I have looked it up on line and your information says there are no issues in the area. Wed, 10 Sep 2025 18:31:12 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5081982#M516979 JeremyGilbert 2025-09-10T18:31:12Z https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5081993#M516981 It still not working Wed, 10 Sep 2025 18:39:11 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5081993#M516981 JeremyGilbert 2025-09-10T18:39:11Z https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5082002#M516982 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4473511">@JeremyGilbert</a>&nbsp;<BR />In case you’re not aware you aren’t contacting Sky Customer Services on here. This is a <STRONG>customer led </STRONG>discussion forum where Sky customers are available to try to help other customers. We reply when we can so no need for multiple posts.</P> <P><BR />If your broadband isn’t working use this link to check to see if there are any problems or outages nearby. <BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update). <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to contact Sky to report it. </STRONG> The easiest way is to dial 150 free from your Sky Talk landline if it’s still working. <BR /><BR />This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR />Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.</P> Wed, 10 Sep 2025 18:42:10 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5082002#M516982 Daniel0210 2025-09-10T18:42:10Z