https://helpforum.sky.com/t5/Broadband/My-broadband-has-lost-connection/m-p/5081925#M516959 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4473464">@Jason19692</a>&nbsp;As long as you have kept away and not unplugging the green connection on the Fibre to the ONT!</P> Wed, 10 Sep 2025 17:50:13 GMT JimM1 2025-09-10T17:50:13Z https://helpforum.sky.com/t5/Broadband/My-broadband-has-lost-connection/m-p/5081900#M516946 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/112886iCA425392DA272BCF/image-size/medium?v=v2&amp;px=400" role="button" title="image.jpg" alt="image.jpg" /></span></P><P> </P><P>My newly installed broadband has lost connection, the ONT on the wall is showing a red light, my router is showing no light for the internet&nbsp;</P> Wed, 10 Sep 2025 17:27:04 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-has-lost-connection/m-p/5081900#M516946 Jason19692 2025-09-10T17:27:04Z https://helpforum.sky.com/t5/Broadband/My-broadband-has-lost-connection/m-p/5081908#M516949 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4473464">@Jason19692</a>&nbsp;Red light on the ONT then you will have NO Internet Broadband until it goes Green. You do not say what is red on the ONT! See it now from your picture and it is the worst one to have, LOS no light on the Fibre to the Exchange!</P> Wed, 10 Sep 2025 17:38:53 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-has-lost-connection/m-p/5081908#M516949 JimM1 2025-09-10T17:38:53Z https://helpforum.sky.com/t5/Broadband/My-broadband-has-lost-connection/m-p/5081918#M516954 <P>Great <span class="lia-unicode-emoji" title=":face_with_rolling_eyes:">🙄</span> only installed yesterday, I've had to book engineer to attend tomorrow as tried all the unplugging and resetting.</P> Wed, 10 Sep 2025 17:46:09 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-has-lost-connection/m-p/5081918#M516954 Jason19692 2025-09-10T17:46:09Z https://helpforum.sky.com/t5/Broadband/My-broadband-has-lost-connection/m-p/5081920#M516956 <P>You have a loss of signal&nbsp; light on, on your optical network terminal box, check your&nbsp; connection&nbsp; with the sky service checker&nbsp; in the my sky app, or call sky and ask them to run a check&nbsp; on your broadband&nbsp;</P> Wed, 10 Sep 2025 17:47:03 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-has-lost-connection/m-p/5081920#M516956 peter-marlow+1966 2025-09-10T17:47:03Z https://helpforum.sky.com/t5/Broadband/My-broadband-has-lost-connection/m-p/5081921#M516957 <P>I've already gone onto my sky and run a check already, tried the virtual assistant that didn't help at all.</P> Wed, 10 Sep 2025 17:48:28 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-has-lost-connection/m-p/5081921#M516957 Jason19692 2025-09-10T17:48:28Z https://helpforum.sky.com/t5/Broadband/My-broadband-has-lost-connection/m-p/5081925#M516959 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4473464">@Jason19692</a>&nbsp;As long as you have kept away and not unplugging the green connection on the Fibre to the ONT!</P> Wed, 10 Sep 2025 17:50:13 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-has-lost-connection/m-p/5081925#M516959 JimM1 2025-09-10T17:50:13Z https://helpforum.sky.com/t5/Broadband/My-broadband-has-lost-connection/m-p/5081929#M516961 <P>Haven't touched that</P> Wed, 10 Sep 2025 17:52:16 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-has-lost-connection/m-p/5081929#M516961 Jason19692 2025-09-10T17:52:16Z https://helpforum.sky.com/t5/Broadband/My-broadband-has-lost-connection/m-p/5081932#M516964 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4473464">@Jason19692</a>&nbsp;Run the service checker, just i case there is a known fault, will display if Area Faults are detected, but it is not an instant because the connection to your ONT is down, could be one off many and you do need to run it over mobile data!.</P><P>&nbsp;</P><P>If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P><P>&nbsp;</P> Wed, 10 Sep 2025 17:56:10 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-has-lost-connection/m-p/5081932#M516964 JimM1 2025-09-10T17:56:10Z https://helpforum.sky.com/t5/Broadband/My-broadband-has-lost-connection/m-p/5081936#M516966 <P>One of the first things I did, no issues. I'll try again for the 4th time 🤷‍<span class="lia-unicode-emoji" title=":male_sign:">♂️</span></P> Wed, 10 Sep 2025 17:59:37 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-has-lost-connection/m-p/5081936#M516966 Jason19692 2025-09-10T17:59:37Z https://helpforum.sky.com/t5/Broadband/My-broadband-has-lost-connection/m-p/5081941#M516968 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4473464">@Jason19692</a>&nbsp;Just wait, it takes hours for the Area Fault's to throw up!</P> Wed, 10 Sep 2025 18:01:49 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-has-lost-connection/m-p/5081941#M516968 JimM1 2025-09-10T18:01:49Z https://helpforum.sky.com/t5/Broadband/My-broadband-has-lost-connection/m-p/5081945#M516970 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_2651.png" style="width: 960px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/112887i3DAED4589272EADB/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_2651.png" alt="IMG_2651.png" /></span></P><P> </P> Wed, 10 Sep 2025 18:02:26 GMT https://helpforum.sky.com/t5/Broadband/My-broadband-has-lost-connection/m-p/5081945#M516970 Jason19692 2025-09-10T18:02:26Z