Return Equipment

Lessels — Mon, 08 Sep 2025 11:48:14 GMT

Ended with SKY last month. They told us they'd send a bag for us to return the equipment in. However, nothing's arrived. Should I be bothered? It was all quite old equipment .

Re: Return Equipment

Daniel0210 — Mon, 08 Sep 2025 11:56:42 GMT

@Lessels
If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

Note: Sky may not ask for older hubs back such as the Sky Q hub.

If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Return Equipment

Lessels — Wed, 10 Sep 2025 15:42:28 GMT

How do I know if "returns packaging" sent to me by SKY has been lost in the post?

Re: Return Equipment

Daniel0210 — Wed, 10 Sep 2025 15:47:30 GMT

@Lessels

Use the methods suggested above to return it.

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