topic Low speed in Broadband

Low speed

Jevgenija123 — Wed, 10 Sep 2025 14:13:58 GMT

Hi. So low speed. Yesterday was 200, today 100 mbps. When minimum speed is 600.

Re: Low speed

jamesn123 — Wed, 10 Sep 2025 14:21:59 GMT

Where are you getting this speed figure from? The Sky line test or a 3rd party tester? If a 3rd party tester is the device connected via WiFi or ethernet?

Re: Low speed

Jevgenija123 — Wed, 10 Sep 2025 14:26:55 GMT

From Speedtest app. WiFi. Can't play and watch online

Re: Low speed

jamesn123 — Wed, 10 Sep 2025 14:31:12 GMT

Hi @Jevgenija123

Your minimum speed is guaranteed over ethernet, not WiFi. WiFi speeds can fluctuate constantly and the 100mbps you are seeing is way over any WiFi guarantees that Sky have,

Re: Low speed

Jevgenija123 — Wed, 10 Sep 2025 14:34:37 GMT

Thank you for your response but previously it was 500-600 using WiFi And no issues watching or playing games

Re: Low speed

JimM1 — Wed, 10 Sep 2025 16:21:22 GMT

@Jevgenija123 What does the service checker say you are getting for the 30 day history!

https://www.sky.com/servicechecker

Re: Low speed

Jevgenija123 — Wed, 10 Sep 2025 16:33:22 GMT

This is what I have found:

Problem with your speed?

Your speed looks good, but we haven’t got info about your speed for the last 30 days. Don’t worry it doesn’t mean there’s a problem, we just haven’t been able to check if we’ve met your Speed Guarantee.

Re: Low speed

JimM1 — Wed, 10 Sep 2025 17:15:29 GMT

@Jevgenija123 Which sky Hub do you have on the connection! All you can do now is an Ethernet test to check!