topic Re: WiFi dropping out repeatedly in Broadband

WiFi dropping out repeatedly

BP202525 — Tue, 09 Sep 2025 20:31:56 GMT

Hi,

My WiFi continues to drop out and then return, noticed on a couple of devices, including my Smart TV.

My Google TV notification pings saying "connection lost" and then "connected" multiple times whenever watching TV, dropping out for 10-60 seconds on average I would say.

I have lived here for 3 months and this issue has been ongoing. It also impacts my EV charger from losing and disconnecting on WiFi.

Less noticeable on smart phone etc.

Router is plugged into master socket and is 1 metre from the TV. A new master socket was installed 3 months ago as part of the house renovation.

Help!

00:00:48 syslog: [ 42.914000] Line 0: xDSL link down
00:00:48 syslog: [ 45.917000] Line 0: xDSL G.994 training
00:00:49 syslog: [ 48.923000] Line 0: xDSL link down
00:00:58 syslog: Voice Configured
00:01:00 syslog: [ 59.923000] Line 0: xDSL link down
00:01:04 syslog: Voice Initialized
00:01:04 syslog: Voice Connecting

Re: WiFi dropping out repeatedly

jamesn123 — Wed, 10 Sep 2025 09:38:14 GMT

Hi @BP202525

Can you post your router stats please

Re: WiFi dropping out repeatedly

BP202525 — Wed, 10 Sep 2025 17:20:23 GMT

Router Statistics

System Up Time: 44:37:19

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time

WAN MER 3707863 9559704 0 23336 56421 44:35:13

LAN Down 0 0 0 0 0 00:00:00

WLAN (2.4 GHz) Up 5715326 1385297 0 7874 3150 44:35:29

WLAN (5 GHz) Up 4794564 2831722 0 0 51179 44:35:28

Broadband Link Downstream Upstream

Connection Speed 24425 kbps 3637 kbps

Line Attenuation D1(23.2 dB) , D2(67.5 dB) , D3(90.3 dB) U0(9.4 dB) , U1(53.6 dB) , U2(0.0 dB)

Noise Margin 2.2 dB 5.9 dB

Re: WiFi dropping out repeatedly

BP202525 — Thu, 11 Sep 2025 20:14:40 GMT

Is this what you needed?

Re: WiFi dropping out repeatedly

JimM1 — Thu, 11 Sep 2025 20:47:08 GMT

@BP202525 Can you also check the BTW site, use the address checker option and post! Hide any personal info!

BT Broadband

Re: WiFi dropping out repeatedly

BP202525 — Thu, 11 Sep 2025 20:56:59 GMT

Is this ok?

Re: WiFi dropping out repeatedly

JimM1 — Thu, 11 Sep 2025 20:59:29 GMT

@BP202525 Will take a look when your picture gets cleared for viewing!