https://helpforum.sky.com/t5/Broadband/New-hub-set-up-help/m-p/5081227#M516748 <P>  Hi, we had this to set up yesterday and following all the online advice we have had no luck getting it to connect!&nbsp;<BR /><BR /></P><P>any help greatly appreciated&nbsp;</P><P>&nbsp;</P><P>thanks.&nbsp;<BR /><BR /></P><P>(attached photos of what we are working with!)</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0855.jpeg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/112873i870F4916448A5180/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0855.jpeg" alt="IMG_0855.jpeg" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/112874iAC537637B1BC5BCC/image-size/medium?v=v2&amp;px=400" role="button" title="image.jpg" alt="image.jpg" /></span></P> Wed, 10 Sep 2025 07:07:26 GMT Valerno1 2025-09-10T07:07:26Z https://helpforum.sky.com/t5/Broadband/New-hub-set-up-help/m-p/5081227#M516748 <P>  Hi, we had this to set up yesterday and following all the online advice we have had no luck getting it to connect!&nbsp;<BR /><BR /></P><P>any help greatly appreciated&nbsp;</P><P>&nbsp;</P><P>thanks.&nbsp;<BR /><BR /></P><P>(attached photos of what we are working with!)</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0855.jpeg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/112873i870F4916448A5180/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0855.jpeg" alt="IMG_0855.jpeg" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/112874iAC537637B1BC5BCC/image-size/medium?v=v2&amp;px=400" role="button" title="image.jpg" alt="image.jpg" /></span></P> Wed, 10 Sep 2025 07:07:26 GMT https://helpforum.sky.com/t5/Broadband/New-hub-set-up-help/m-p/5081227#M516748 Valerno1 2025-09-10T07:07:26Z https://helpforum.sky.com/t5/Broadband/New-hub-set-up-help/m-p/5081266#M516760 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4472902">@Valerno1</a>&nbsp;that does not look to be the Openreach master socket which should be branded Openreach or if old BT. Finding and using that to connect the new Sky hub even if only to troubleshoot is a good start.</P> Wed, 10 Sep 2025 08:14:51 GMT https://helpforum.sky.com/t5/Broadband/New-hub-set-up-help/m-p/5081266#M516760 Chrisee 2025-09-10T08:14:51Z