https://helpforum.sky.com/t5/Broadband/Apple-laptop-and-Alexa/m-p/5081096#M516702 <P>My laptop and Alexa can find my WiFi but every time I type the password it it just won't connect&nbsp;</P><P>&nbsp;</P><P>I have definitely got the right password and phones are connecting&nbsp;</P> Tue, 09 Sep 2025 20:30:12 GMT Bethaniemae123 2025-09-09T20:30:12Z https://helpforum.sky.com/t5/Broadband/Apple-laptop-and-Alexa/m-p/5081096#M516702 <P>My laptop and Alexa can find my WiFi but every time I type the password it it just won't connect&nbsp;</P><P>&nbsp;</P><P>I have definitely got the right password and phones are connecting&nbsp;</P> Tue, 09 Sep 2025 20:30:12 GMT https://helpforum.sky.com/t5/Broadband/Apple-laptop-and-Alexa/m-p/5081096#M516702 Bethaniemae123 2025-09-09T20:30:12Z https://helpforum.sky.com/t5/Broadband/Apple-laptop-and-Alexa/m-p/5081231#M516742 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4472808">@Bethaniemae123</a>&nbsp;the memory location used to strore passwords on devices can get corrupted. Telling the device to forget the connection then fully rebooting the device should clear that issue if its the cause. Factory resetting the Alexa device is another method.</P> <P>&nbsp;</P> <P>Howver it is quite easy to misread a 0 or 1 for a O or I and Sky seem to use both in default passwords despiye this being an accessibility issue.</P> Wed, 10 Sep 2025 07:13:10 GMT https://helpforum.sky.com/t5/Broadband/Apple-laptop-and-Alexa/m-p/5081231#M516742 Chrisee 2025-09-10T07:13:10Z