Iris having WiFi connection issue

Iris42 — Tue, 09 Sep 2025 17:54:23 GMT

Hi I can't connect to the Internet, the Internet light is off, I tried to disconnect n unplug it still isn't working pls help

Re: Iris having WiFi connection issue

Daniel0210 — Tue, 09 Sep 2025 18:26:13 GMT

@Iris42
If your broadband isn’t working use this link to check to see if there are any problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

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Iris having WiFi connection issue

Re: Iris having WiFi connection issue