topic Re: Fibre Broadband keeps getting cancelled in Broadband

Fibre Broadband keeps getting cancelled

deb4949 — Tue, 09 Sep 2025 15:57:34 GMT

I have had 3 fibre broadband orders get cancelled, each time calling sky they try to upsell me the tv and cant say why it keeps getting cancelled, had opeanreach confirm its not their issue and fibre is in my area

Re: Fibre Broadband keeps getting cancelled

cookiemonsteruk — Tue, 09 Sep 2025 15:59:51 GMT

@deb4949

Are you on city fibre at the minute and moving to sky through city fibre

Re: Fibre Broadband keeps getting cancelled

cookiemonsteruk — Tue, 09 Sep 2025 16:06:21 GMT

@deb4949

Could you also enter your full address in the link below and post the table and notes after removing you address from the image but keep the exchange info

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Fibre Broadband keeps getting cancelled

deb4949 — Tue, 09 Sep 2025 19:14:17 GMT

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install Process
WBC FTTP Up to 1000 Up to 220 -- Available KCI2 Assure
Other Offerings Availability Date
VDSL Multicast Available
Exchange Product Restrictions Status
FTTP Priority Exchange N
WLR Withdrawal Y
SOADSL Restriction N
Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG partial Direct In Ground.

FTTP is available and a new ONT may be ordered.

The exchange is not in a current fibre priority programme

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.

Thank you for your interest

Re: Fibre Broadband keeps getting cancelled

JimM1 — Tue, 09 Sep 2025 20:10:44 GMT

@deb4949 These are the two major issues that you have for an OR Fibre install as below. It will involve OR civils getting your Fibre cable feed from the ground CBT to the home and connected up so it is not going to be straight forward in the least! But FF is close to you... Will be OR not ready to get the installation done as ordered!

"WBC FTTP Up to 1000 Up to 220 -- Available KCI2 Assure"

"Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG partial Direct In Ground."