topic Re: Moving Home in Broadband

Moving Home

vv156 — Tue, 09 Sep 2025 08:40:50 GMT

Hello,

the online service to move home seems not to work since a couple of days. I am moving flat within the same building so also when selecting the new property it is saying that it seems to be my old home. Shouldn' t I change anything then ? I tried to write the adress in the "My adress is not listed section" but same issue when I finish the process , I am getting a white page, no confirmation email or anything so I suspect it is not working.

Do you experience the same issue recently ?

Re: Moving Home

caesarome — Tue, 09 Sep 2025 08:51:18 GMT

@vv156

You will have to contact Sky about this so under “Need more help” might be the number to use:

https://www.sky.com/help

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.

Sky Assistant is also available 24 hours a day on sky.com/help with rapid responses.

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Re: Moving Home

vv156 — Tue, 09 Sep 2025 08:53:56 GMT

I can't find any numbers to call, it must have been design to hide them at maximum if there exists some

Re: Moving Home

JimM1 — Tue, 09 Sep 2025 09:02:00 GMT

@vv156 Here you go link will show you, call us and then number will appear.

https://www.sky.com/help/page/broadband-digital-hub