topic Re: Wifi in Broadband

Wifi

Vickyb79 — Mon, 08 Sep 2025 18:45:05 GMT

My wifi dont seem to be working

Re: Wifi

Daniel0210 — Mon, 08 Sep 2025 18:47:32 GMT

@Vickyb79
Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your devices and your hub. Broadband is the actual internet connection provided by your ISP (Sky).

If your broadband isn’t working use this link to check to see if there are any problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

Re: Wifi

JimM1 — Mon, 08 Sep 2025 18:48:07 GMT

@Vickyb79 What do you see if anything to say it's not working!

Re: Wifi

Vickyb79 — Mon, 08 Sep 2025 18:51:18 GMT

Its says everything is ok

Re: Wifi

JimM1 — Mon, 08 Sep 2025 18:55:14 GMT

@Vickyb79 You should run the link test's that @Daniel0210 has pointed you towards!

Re: Wifi

Vickyb79 — Mon, 08 Sep 2025 18:59:09 GMT

I have done that connection if fine, it saying my WiFi signal is poor, not had any problems with it b4 now

Re: Wifi

JimM1 — Mon, 08 Sep 2025 19:00:48 GMT

@Vickyb79 Try powering off the Hub for 10minutes to see what it does when it goes back on!

Re: Wifi

Vickyb79 — Mon, 08 Sep 2025 19:03:14 GMT

I did turn everything off at the mains but only for few minute I will try again but for longer thanks